Remote Admissions Advisor

About the role

The University of Maryland Global Campus (UMGC) is seeking a full-time, contingent Admissions Advisor in its Department of Strategic Enrollment Management. Working remotely, the advisor guides adult learners through their decision-making process, helps them overcome obstacles to enroll and meets or exceeds enrollment growth targets.

Key responsibilities

• Guide prospective students through their decision-making process, communicate the university's value proposition and drive new student recruitment and first-term success
• Document and track all student interactions and progress in the CRM system
• Meet speed-to-response goals and maintain departmental Service Level Agreements
• Be highly visible with prospective students by phone, video, text and email, and develop referral leads from students, alumni and personal networks
• Help students overcome barriers, assist with registration and degree planning, and explain transfer credits, transcripts and records
• Represent the university at recruitment events, transfer fairs and community college campuses, and give information on payment options and veteran benefits
• Attend virtual open houses, information sessions and webinars, and perform partnership duties including Maryland Completion Scholarship presentations
• Work evening, weekend and holiday hours when needed; candidates must have a good driving record, reliable transportation and auto insurance

Required profile

• Earned Associate's degree; preferred: Bachelor's degree
• At least 1 year in an admissions, advising, coaching or consultative sales role; preferred: 2+ years in online higher ed admissions, advising, enrollment management, recruiting or sales
• Preferred: 1+ years in a call center or high-volume customer service environment
• Excellent customer service, time management, communication and computer skills
• Eligibility for the remote role: home worksite furniture and equipment provided by the candidate, broadband internet with at least 25 Mbps upload/download, wired Ethernet connection, and use of the UMGC VPN for network access

What we offer

• Hiring rate of $51,000
• 22 days paid vacation, 15 days sick leave, 3 personal days and 16 paid holidays
• Health coverage, life, accidental death and disability insurance, and a retirement stipend
• Tuition remission at UMGC or University of Maryland College Park