Remote Account Manager – US EST Hours

About the role

Job Duck is looking for a proactive Account Manager to serve as a trusted advisor for our US‑based clients. Working remotely on a full‑time schedule (8:30 AM‑5:30 PM EST), you will build long‑term relationships, understand client goals, and align our solutions to drive satisfaction and growth.

Key responsibilities

• Act as the primary point of contact between clients and internal teams.
• Monitor account performance, identify improvement opportunities, and drive expansion.
• Diagnose client challenges and recommend appropriate solutions.
• Lead onboarding, launch sessions, and ongoing check‑ins to ensure client success.
• Maintain accurate documentation of notes, risks, and opportunities.
• Collaborate with internal teams to deliver a seamless client experience.
• Identify and pursue referral and growth opportunities.

Required profile

• Minimum 1 year experience in customer service, client relations, or a similar role.
• Excellent verbal and written English communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Professional demeanor with the ability to build trust and credibility.

Required skills

What we offer

• Remote work with a flexible schedule aligned to US EST.
• Opportunity to grow within a Great Place to Work certified company.
• Collaborative, fast‑paced environment focused on client impact.