Relationship Banker

About the role

As a Relationship Banker at Santander, you will act as a trusted advisor to customers, building long‑lasting relationships and delivering tailored banking, lending, and investment solutions. You will help customers navigate digital tools while ensuring an exceptional, personalized experience.

Key responsibilities

• Achieve or exceed sales targets by promoting and cross‑selling banking products and services.
• Develop and maintain strong client relationships to understand financial needs and provide customized solutions.
• Prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement.
• Handle transactional, servicing, and product needs of customers.
• Deliver an elevated, seamless customer experience across in‑person, phone, and digital channels.
• Foster customer loyalty by addressing concerns promptly and providing timely resolutions.
• Educate customers on digital banking platforms and self‑service options.
• Ensure compliance with regulatory requirements and internal risk‑fraud policies.
• Collaborate with branch teammates and partners to meet overall branch goals.
• Support nearby branch locations when business needs require.

Required profile

• Ability to meet sales and service targets consistently.
• Strong communication and relationship‑building skills.
• Customer‑focused mindset with a commitment to high‑quality service.
• Understanding of banking products and digital banking tools.
• Awareness of compliance and risk‑management standards.

Required skills