Regional Manager of Operations - Event Services

About the role

Allied Universal is hiring a Regional Manager of Operations for its Event Services business in Dallas, Texas. The role oversees event security and guest services operations across a designated region and supports branch leadership on operational, financial, administrative, client relations and staffing matters. Up to 25% travel, including some overnight stays, is expected.

Key responsibilities

• Deliver world-class customer service, manage client relations and new account transitions, and handle employee relations
• Attend client, security and corporate meetings and conduct routine compliance assessments of branches and accounts
• Ensure company policies and procedures are followed and aligned with event industry standards
• Act as liaison between the company and current and future clients, and keep the Senior Regional Director informed on client issues, complaints, budgets and leadership performance
• Mentor candidates for managerial and supervisory roles and ensure scheduling practices keep client orders adequately staffed through ABI and WinTeam
• Audit branches and accounts to meet budgetary and fiscal goals, and oversee region profitability including unbilled time, overtime and training expenses
• Direct core event security operations, including payroll and billing resolution, recruiting and hiring, and service issues
• Build relationships with HR, recruiting and training leaders to maintain a reliable pool of skilled labor in the region

Required profile

• Bachelor's degree in criminal justice, sales, marketing, business administration or hospitality, or an associate's degree with at least 3 years of security management experience
• Or high school diploma with at least 5 years of security management experience
• At least 7 years of general management experience in event security and guest services / crowd management
• At least 5 years in a leadership role serving large multi-location customers
• Licensing may be required depending on state and local laws

Required skills

• Strong customer service, oral and written communication, and organizational and prioritization skills
• Proficiency in Microsoft Office and strong understanding of ABI system management
• Leadership, coaching and mentoring abilities, strategic orientation and problem-solving skills

Preferred qualifications

• Prior experience in contract or proprietary security services, related service industries, law enforcement or the military
• Experience in scheduling, operations or other security industry functions

What we offer

• Medical, dental, vision, basic life, AD&D and disability insurance
• 401(k) plan enrollment subject to eligibility requirements
• Eight paid holidays, five sick days and four personal days
• Vacation accrues at 3.08 hours per biweekly pay period