Rate Clerk – Full-Time, 1st/2nd Shift

About the role

We are looking for a Rate Clerk to join our Wilmington office on a full‑time basis. The position works either the 1st shift (8 am‑6 pm) or the 2nd shift (4 pm‑2 am) and offers a starting wage of $16.00 per hour. After 90 days of employment you will earn one week of paid vacation and gain access to our employee resort program.

Key responsibilities

• Rate and process billing statements accurately.
• Answer a high volume of calls on a multi‑line phone system.
• Redirect calls to the appropriate internal contacts.
• Collaborate directly with clients and internal departments.
• Audit invoices for errors and apply necessary corrections.
• Perform additional duties as assigned by management.

Required profile

• Ability to multitask with a strong sense of urgency.
• Typing speed of at least 30 WPM with accuracy.
• Dependable, well‑organized and computer‑literate.
• Excellent office, telephone and communication skills.

What we offer

• Medical, dental and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid vacation, holidays and vacation lodging at exclusive employee resorts in Florida, California, Tennessee and North Carolina.