Quality Control Manager – Remote (2-year contract)

About the role

Continuity Global Solutions (CGS) is seeking an experienced Quality Control Manager to support a critical government mission. This temporary, remote position will last up to two years and may lead to future opportunities.

Key responsibilities

• Prepare reports and maintain records of work accomplishments, quality metrics, and administrative activities.
• Coordinate preparation, presentation, and communication of work‑related information to leadership.
• Develop, implement, and maintain quality assurance and quality control programs.
• Monitor transaction processing and customer service standards throughout the business lifecycle.
• Conduct financial analyses, operational evaluations, and quality assessments.
• Plan and perform internal audits to ensure compliance with contractual and operational requirements.
• Serve as primary point of contact for external inspections, audits, and compliance reviews.
• Identify process‑improvement opportunities and recommend corrective actions.
• Collaborate with program leadership to maintain operational excellence and continuous improvement.
• Perform other duties as assigned, including occasional short‑notice travel.

Required profile

• U.S. citizenship and successful completion of all required pre‑employment screening and government suitability requirements.
• Experience in quality assurance, quality control, compliance, auditing, program management, investigations, case management, law enforcement, or related fields.
• Demonstrated leadership experience as a manager, supervisor, team lead, mentor, auditor, or quality control professional.
• Strong analytical, organizational, and problem‑solving abilities.
• Ability to thrive in a dynamic, fast‑paced environment while maintaining professionalism and discretion.
• Experience working with diverse, multicultural populations; foreign‑language proficiency is a plus.
• Willingness to work flexible schedules, including weekends and holidays, when mission requirements dictate.

Required skills