Quality Assurance Specialist

About the role

We are seeking a detail‑oriented Quality Assurance Specialist to maintain and elevate product and process standards at Sparx Hockey. You will own the Quality Management System, drive continuous improvement, and ensure equipment calibration remains precise.

Key responsibilities

• Maintain, update, and audit QMS documentation (SOPs, work instructions, quality manuals) for regulatory compliance.
• Establish KPIs, collect performance data, and perform statistical analysis to monitor product and process health.
• Partner with suppliers to define quality expectations, conduct audits, and implement corrective and preventive actions.
• Manage equipment calibration schedules, execution, and documentation to guarantee inspection accuracy.
• Lead root‑cause investigations of deviations, complaints, or non‑conformances and drive permanent solutions.
• Train internal teams on quality protocols, compliance standards, and document‑control best practices.

Required profile

• Bachelor’s degree in Engineering, Quality Management, Technical Writing or related field (or equivalent experience).
• 3–5 years of experience in QA or Quality Engineering, preferably in a regulated manufacturing environment.
• Strong attention to detail, excellent cross‑functional communication, and solid technical writing abilities.

Required skills

• Proficiency with QMS software and digital document‑control systems.
• Statistical analysis tools such as Excel, Minitab, and SPC charts.
• Familiarity with calibration standards and tracking tools.