QCS Resident Service Technician - Vicksburg, MS

About the role

ABB is hiring a QCS Resident Service Technician in Vicksburg, MS, reporting to the Manager Field Engineering. The role is onsite and contributes to the Automation, Process Industries Division, which serves mining, minerals processing, metals, cement, pulp and paper, battery manufacturing and food and beverage industries. The technician executes service work according to work instructions and ABB quality and safety guidelines, delivering quality customer service and retaining customers by communicating timelines and expectations.

Key responsibilities

• Work with the customer on-site to identify opportunities to improve operations and eliminate pain points.
• Perform field service tasks, identify technical issues and carry out analysis remotely or on-site in certified service categories and products.
• Prepare material lists and ensure materials, parts and equipment are available and of appropriate quality.
• Act as trainer when needed for field service associates and customers.

Required profile

• 8 years of industry-specific experience on ABB pulp and paper quality control products, or equivalent third-party vendor products.
• Associate degree in a field related to instrumentation and control, electrical engineering technology, electronics, instrumentation or process control.
• Work authorization to work for ABB in the US.
• Mechanical aptitude preferred; comfort with basic hand tools.

Required skills

• Comfortable using electrical test equipment such as voltmeters and multimeters safely.
• Ability to perform field service and troubleshooting on certified products.

What we offer

• Health, dental and vision plans, company-paid life and AD&D insurance, and voluntary coverage.
• Short and long term disability, supplemental accident, hospital indemnity and critical illness insurance.
• Paid parental leave, employee assistance program and employee discount program.
• 401(k) savings plan with company contributions and an Employee Stock Acquisition Plan.
• 11 paid holidays and vacation based on years of service.