Program Assistant – Thomasville, GA

About the role

The State of Georgia’s Department of Behavioral Health and Developmental Disabilities is seeking a Program Assistant to support its Regional Field Office in Thomasville. This full‑time, on‑site position provides administrative and clerical support to internal and external customers.

Key responsibilities

• Provide customer service by answering calls, greeting visitors, and directing inquiries to the appropriate parties.
• Perform general clerical duties such as data entry, copying, filing, sorting mail, and maintaining record‑keeping systems.
• Educate and assist individuals or families on available services, benefits, resources, and the application process for waiver or state‑funded programs.
• Process applications, manage consumer documents, and schedule appointments with providers.
• Use independent judgment to support I/DD programs and staff with administrative tasks.

Required profile

• At least four years of experience as a receptionist.
• Excellent customer service skills.
• Ability to manage confidential files securely.
• Clear written and verbal communication in English.
• Proficiency with Microsoft Office.

Required skills

• Microsoft Office (Word, Excel, Outlook, PowerPoint)

What we offer

• Maximum starting salary of $38,500 per year.
• Comprehensive benefits package for state employees.
• Opportunity to work for the State of Georgia and make a positive impact on the community.