Program Assistant – Attendance & Customer Support

About the role

The Program Assistant supports the program team by handling attendance reporting, customer communication, and administrative tasks. This role requires strong organizational abilities, clear written and verbal communication, and proficiency with multiple software systems.

Key responsibilities

• Generate and review Attendance Notification reports from the Kinder system.
• Identify attendance discrepancies by comparing KinderTrak and KinderConnect data, and report them to the relevant department.
• Contact families to confirm child attendance status and log non‑attendance cases promptly.
• Track weekly provider reporting using Smartsheet.
• Provide technical assistance to customers using the KinderConnect platform, including navigation and issue resolution.
• Coordinate with the Kinder System helpdesk and troubleshoot problems via the IssueTrak system.
• Support other departments as needed and perform additional duties assigned by management.

Required profile

• High school diploma or GED.
• 0‑3 years of experience in program assistance, administrative support, or customer service.
• Excellent written and spoken communication skills.
• Strong organizational and problem‑solving abilities.

Required skills

• Proficiency with Microsoft Office applications.
• Data‑entry accuracy and speed.
• Familiarity with Smartsheet, IssueTrak, and Kinder system platforms (KinderTrak, KinderConnect).