Program and National Test Center Coordinator, Adana

About the role

UMGC Europe is seeking a Program and National Test Center Coordinator in Adana, Turkey, as an Overseas Contingent III position (100% FTE, full-time, pay grade 003). The coordinator acts as the on-site UMGC representative, providing academic, administrative and testing support, community outreach and customer relations. The role reports directly to the Assistant Director and works with the Regional Director, local program coordinators, education center staff, faculty and the military community.

Key responsibilities

• Advise and support students throughout the academic cycle, using in-person visits, phone, e-mail and videoconferencing
• Promote localized services such as hybrid classes, testing services and university-sponsored events
• Maintain offices and test centers according to test agency standards
• Keep up to date with UMGC systems, including CRM databases such as Salesforce and PeopleSoft, and document every student contact
• Build relationships with the Education Services Officer, counselors and military partners, and give them periodic briefings
• Organize local outreach events such as education fairs, open houses and graduations
• Track enrollments and student interest, help instructors obtain base access to attend classes, and assist with military documentation processing
• Distribute marketing materials, run site-specific outreach plans, and deliver National Test Center testing services
• Attend staff meetings and training, track monthly statistics and report on them, and resolve escalated student issues promptly

Required profile

• Bachelor's degree from a regionally accredited institution or equivalent
• Customer service background and ability to work in a fast-paced, complex environment with attention to detail
• Basic office management and clerical skills, and good written and verbal communication
• Must pass a background check and meet Individual Logistic Support (ILS) requirements: a U.S. military ID card and SOFA card, serving the U.S. Forces exclusively, a valid passport, and eligibility under USAREUR Regulation 600-700, Section III, 7-13
• Only local applicants with ILS may apply; applicants must already hold and maintain ILS

Preferred profile

• A U.S. valid driver's license

What we offer

• Hiring rate of $38,200 plus currency adjustment (CAX)
• 15 to 25 days of paid vacation, 15 days sick leave, 3 personal days and 11 federal holidays
• Health, dental and vision coverage, term life, accidental death and disability insurance, and a retirement stipend of 7.25% of base salary
• Tuition remission at UMGC or University of Maryland College Park, and a possible moving allowance