Production Systems Specialist

About the role

Join Konica Minolta as a Production Systems Specialist, providing on‑site service and support for printing and production equipment across the Orlando, Florida area. You will travel to customer locations, diagnose issues, perform repairs, and ensure equipment operates at peak performance.

Key responsibilities

• Perform maintenance, diagnostics, break/fix, installation, hardware removal and connectivity troubleshooting on Konica Minolta products.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Travel to customer sites within the assigned territory, manage inventory, and keep customers informed on scheduling.
• Develop professional customer relationships and maintain high levels of satisfaction.
• Log service visits and update the Konica Minolta system for each client account.
• Collaborate with the Account Management team to resolve customer issues.

Required profile

• Minimum 5 + years experience servicing or repairing production equipment or machinery.
• High School Diploma/GED or equivalent experience.
• Willingness to travel regularly within the Orlando area.
• Strong customer‑service orientation and ability to work independently.

Required skills

• A+ Certification (preferred).
• N+ Certification (preferred).
• Exposure to IT networking concepts.
• Proficiency with hardware diagnostics and connectivity troubleshooting.
• Ability to use specialized tools and gauges for equipment repair.

What we offer

• Hands‑on and computer‑based training on current and upcoming technology products.
• Exposure to IT networks and services with clear career growth opportunities.
• Competitive car allowance program and paid mileage.
• Company‑provided laptop and phone.
• Inclusive, flexible workplace that values new perspectives.
• Comprehensive benefits package including paid holidays, vacation, sick time, medical/dental, 401(k), employee assistance and tuition reimbursement.