Product Support Specialist – Load & Haul (Master) – US

About the role

Sandvik Mining is seeking a Product Support Specialist (Master) for underground Load & Haul equipment. The role provides advanced technical support, product application expertise, and operational guidance for loaders, haul trucks, battery‑electric vehicles, automation systems and related technologies across any U.S. location.

Key responsibilities

• Serve as the highest‑level technical resource for underground Load & Haul equipment, handling electrical, hydraulic, mechanical, drivetrain and control‑system issues.
• Support major component failures, machine commissioning, warranty investigations and fleet performance improvement initiatives.
• Assist field service teams and customers with complex diagnostics and root‑cause investigations.
• Analyze equipment failures, component life trends and machine‑health data to develop corrective actions and reliability programs.
• Implement condition‑monitoring and predictive‑maintenance solutions to reduce downtime and total cost of ownership.

Required profile

• Bright, curious and forward‑thinking professional motivated by serving customers in the mining industry.
• Strong technical background with experience troubleshooting underground loading and hauling equipment.
• Ability to work collaboratively with sales, product lines and field service teams.

Required skills

• Electrical troubleshooting
• Hydraulic troubleshooting
• Mechanical troubleshooting
• Drivetrain diagnostics
• Control system diagnostics
• Condition monitoring
• Predictive maintenance

What we offer

• Competitive wages and benefits
• Strong support for learning and professional development
• Opportunities to grow a rewarding career in a globally connected organization