Product Engineer

About the role

KLA, which makes inspection tools and metrology systems for electronics, is hiring a Product Engineer in its Services team in Milpitas. The engineer acts as the central technical link between software and hardware design, manufacturing, technical support, quality, marketing and field teams as products move through the product life cycle, helping to build serviceability, reliability and service revenue into product design.

Key responsibilities

• Influence early product designs to optimise serviceability, diagnostics, cost of service, reliability, tolerances and intellectual property protection.
• Drive continuous improvement of hardware, diagnostics, software, tooling, documentation, knowledge management and training.
• Use 7-step troubleshooting, analyse escalation data and propose action plans for Customer Service and Technical Support engineers.
• Train others, audit service training courses and help define training needs for new products and upgrades.
• Help define spare parts stocking plans and preventative maintenance schedules.
• Prepare cost-of-service models, define service offerings with Services Marketing and prepare products for obsolescence or transfer to service supply chain.
• Take part in NPI best practice teams, integrate alpha/beta systems, validate serviceability and travel to beta sites for support.

Required profile

• Doctorate degree with no related work experience, or a Master's degree with 3 years of related experience, or a Bachelor's degree with 5 years of related experience.
• Strong knowledge of system operation, integration and calibration.

What we offer

• Base pay range of $117,800 to $172,800 annually.
• Possible performance incentives, medical, dental, vision, life insurance, 401(k) with company match, ESPP, tuition reimbursement, EAP, paid time off and family care leave.