Principal Salesforce Architect (US)

About the role

PointClickCare, a health tech company serving over 30,000 provider organizations, is looking for a Principal Salesforce Architect to report to the Director - Enterprise Architecture. The role works with the IT team, product teams and senior executives to design the enterprise domain taxonomy, aligning mission-critical applications to their core business domains and building an enterprise taxonomy framework that underpins domain roadmaps and technology transformation.

Key responsibilities

• Execute the strategic vision for the Enterprise Architecture practice and collaborate with domain architects, engineers and leaders to define technical standards, reference architectures, design patterns and architecture decision frameworks.
• Develop and manage a technical strategy, coordinate its adoption and provide guidance on system design, infrastructure integrations, application development and runtime principles.
• Manage the architecture review process through validation checklists and reviews of architectural artifacts.
• Translate business requirements into well-architected Salesforce.com solutions and design end-to-end solutions for complex business problems, meeting requirements for scalability, security, reliability, availability and maintainability.
• Manage the delivery of custom development integrations and data migration elements of a Salesforce.com implementation.
• Develop a technical strategy for the Salesforce platform, run proof of concepts on emerging technologies and recommend robust, cost-effective solutions.
• Drive adoption of design patterns and standard processes, and partner with data and integration architects on data management and integration strategies.
• Work with solution architects, business leaders and the learning community to build business capability models and shape the solution roadmap.

Required profile

• Bachelor's or Master's degree in Computer Science, Information Technology or a related field.
• 5+ years as a senior domain or enterprise architect, with proven experience leading large-scale Salesforce initiatives from concept to delivery.
• Prior experience as a Principal Salesforce Architect in a global organization, with 5+ years defining Salesforce architecture across quoting, contracting, fulfillment, billing, revenue, customer success and support.
• Experience planning and leading architecture delivery for large-scale business and systems transformation programs.
• Ability to communicate complex technical concepts to non-technical stakeholders.

Required skills

• Proven experience designing and delivering complex B2B SaaS Salesforce solutions.
• Deep understanding of Salesforce architecture, including Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud or SuccessFactors.
• Hands-on enterprise architecture framework experience (TOGAF, C4, ArchiMate).
• Salesforce certifications (Technical Architect, Application Architect or System Architect) preferred.
• Familiarity with managed packages such as Gong, DocuSign CLM, Kantata, Gainsight, Showpad or Qualtrics is a plus.