Principal Customer Success Manager

About the role

Customer Success Managers (CSM) are the primary contact for AVEVA’s customers, helping them achieve business goals faster by leveraging AVEVA technology. The Principal CSM accelerates time‑to‑value, drives adoption, and ensures a strong return on investment.

Key responsibilities

• Onboarding – build relationships, educate customers on AVEVA resources, set expectations, identify goals and accelerate deployment readiness.
• Deployment – collaborate with Delivery Services or partners to define architecture, prioritize rollout, manage services budget and coordinate AVEVA services.
• Adoption – develop success plans, consult on use cases, run workshops and promote strategic AVEVA software adoption.
• Expansion – identify new business opportunities and work with Sales to generate revenue.

Required profile

• 7+ years experience in similar customer success or commercial roles.
• Strong communication, presentation and cross‑functional teamwork skills.
• Experience presenting AVEVA engineering technologies (E3D, Engineering, Unified Engineering) or similar products.
• Background in project and program management methodologies.
• Proficiency in English and willingness to travel 10‑20% annually.

Required skills

• AVEVA E3D
• AVEVA Engineering
• AVEVA Unified Engineering

What we offer

• Flexible work hours and hybrid working model.
• 20 days PTO, increasing to 25 with service, plus paid volunteering days.
• Primary and secondary parental leave.
• Medical, dental, vision coverage and 401K.