Premium Support Engineer – Weekend Shift

About the role

Replit is seeking a Premium Support Engineer to provide high‑priority technical assistance to its most valuable customers. This full‑time, weekend‑shift position operates from the Foster City office and involves rapid response, complex issue resolution, and incident communication.

Key responsibilities

• Deliver swift support to Premium customers, meeting strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Escalate high‑impact problems to Product and Engineering and track resolutions.
• Lead communications during outages or incidents and identify recurring issues.
• Contribute to internal tooling, automation, and documentation.
• Mentor and onboard other support engineers.

Required profile

• 3+ years in technical, developer, or systems support.
• Experience supporting high‑value or enterprise customers.
• Strong debugging skills and ability to manage multiple high‑priority issues.
• Proactive, ownership‑driven mindset with empathy for customers.

Required skills

• JavaScript
• Python
• Zendesk
• Linear
• Slack

What we offer

• Competitive salary and equity
• 401(k) with 4% match (US only)
• Health, dental, vision, and life insurance
• Short‑ and long‑term disability
• Paid parental, medical, and caregiver leave
• Flexible time off plus holidays
• Commuter benefits (US office)
• Monthly wellness stipend
• Autonomous work environment and office setup reimbursement
• Quarterly team gatherings and in‑office amenities