Premium Supervisor - The Mann Center

About the role

Legends Global is hiring a Premium Supervisor for The Mann Center in Philadelphia. The supervisor oversees and coordinates the activities of stand workers in the VIP area, supervising stand set-up and closing, keeping workstations clean and stocked, and ensuring food preparation meets Legends' and the board of health's guidelines. The role also covers inventory, paperwork, customer service and adherence to alcohol policies.

Key responsibilities

• Supervise and coordinate stand workers in the VIP area and oversee or take part in stand set-up and closing (counting inventory, prep, cleaning)
• Keep workstations clean and well stocked; order replacement stock from runners as needed
• Complete required paperwork accurately and efficiently
• Ensure employees follow alcohol policies and that food preparation meets Legends' and the board of health's guidelines
• Be knowledgeable of all positions and able to fill any position in the location if needed
• At closing, help count ending inventory, clean equipment and organize stock for the next event
• Work with the customer service department to improve service, input daily event sheets and reports, and run inventory at assigned locations
• Handle area schedules, make changes, print and post them, and keep the work area clean, neat and safe
• Provide personal service to guests, comply with service, inventory and cash control procedures, and promote safety and report incidents through the risk management system

Required profile

• 2 to 4 years of experience in a fast-paced, high-end club, restaurant or catering location
• High school diploma; some college preferred
• Ability to work a flexible schedule, including days, nights, weekends and holidays
• Must be punctual, dependable, proactive, organized, detail-oriented and able to work under pressure
• Ability to speak, read, write and understand English, and to read and maintain information
• Physical ability to walk long distances, stand for long periods, and lift up to 30 pounds; must hold a Pennsylvania RAMP certification
• Meets state and local health requirements for food handlers and alcoholic beverage services

Required skills

• Knowledge of the POS system, including voids, credit card issues and closing procedures
• Extensive knowledge of the food and beverage menu, specials and services
• Knowledge of the venue layout and assigned area