Post-Implementation CRM Consultant (Remote)

About the role

Are you a seasoned CRM expert who thrives in the “post‑go‑live” world? We are looking for a Post‑Implementation Consultant to own the technical evolution of our clients’ CRM ecosystems.

Key responsibilities

• Lead end‑to‑end configuration and deployment of enhancements across the CRM suite.
• Ensure all deliverables meet architectural best practices and client timelines.
• Translate business requests into technical design and functional specifications.
• Serve as a trusted advisor to client stakeholders, providing proactive system‑optimization recommendations.
• Maintain high monthly utilization by efficiently managing a portfolio of multiple live clients.
• Conduct impact assessments for product releases and advise clients on new feature interactions.
• Perform root‑cause analysis of technical escalations and implement configuration fixes.

Required profile

• 3+ years of billable consulting experience in a client‑facing professional services or managed services role.
• Hands‑on experience building and configuring CRM software such as Salesforce or Veeva, including complex security models, validation rules, flow automation, and deployment lifecycles.
• Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously.
• Exceptional communication skills to explain technical constraints to non‑technical stakeholders via email, presentations, and live workshops.

Required skills

• Salesforce
• Veeva CRM
• Veeva Vault
• Apex
• Lightning Web Components
• Data integration tools
• Complex security models
• Validation rules
• Flow automation
• Deployment lifecycles

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.
• Base salary $70,000‑$140,000 plus variable bonus and/or stock incentives.