Patient Registration - Customer Service Representative

About the role

R1 RCM Inc., a provider of technology-driven solutions for hospitals, health systems and medical groups, is hiring a Customer Service Representative for Patient Registration at LifePoint Swain Community Hospital in Bryson City. The shift is PRN, with a minimum of 48 hours on call per month and additional shifts available. Training is provided, so no healthcare background is required.

Key responsibilities

• Register patients efficiently using multiple computer systems
• Answer phones and gather information quickly and accurately
• Help patients navigate the registration process and answer questions with confidence and compassion
• Assist patients who may be ill, anxious or confused
• Navigate diverse insurance plans and coverage details (training provided)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Required profile

• High school diploma or GED
• Strong customer service experience
• Ability to pass a background check, drug test and meet vaccination requirements
• Preferred: medical or healthcare experience (not required)

What we offer

• Base pay of $14.50 - $18.99 per hour, depending on role, level, location, experience and education
• Training from the ground up, covering insurance basics and hospital workflows
• A supportive team environment