Patient Navigator

About the role

Finger Lakes Community Health (FLCH), a Federally Qualified Health Center serving the Finger Lakes Region, is hiring a Patient Navigator. The navigator guides patients and their families through the healthcare system, facilitates communication between patients and providers, helps with care coordination and addresses barriers to access. The position includes one day per week of on-site work in Port Byron, NY, with mileage reimbursement subject to FLCH policy.

Key responsibilities

• Provide patients with information on available services and resources, help them complete patient forms and explain their conditions, treatment options and follow-up care.
• Give interpretation services during patient visits and identify and resolve social, financial or logistical barriers to care.
• Refer high-risk patients to the appropriate department, outside agency or community resource, and contact patients before appointments when requested by a provider.
• Educate patients on preventive health, disease management and community and social services using printed materials and the teach-back method.
• Coordinate appointments, referrals and follow-up visits and work with multidisciplinary teams on care plans.
• Act as a bridge between patients, FLCH and the partnered teledental program, handling follow-up, appointment coordination and barriers to care.
• Document telephone encounters, vouchers, progress notes and referrals in the electronic health record.
• Perform other duties assigned by the supervisor.

Required profile

• High school diploma or equivalent; associate or bachelor's degree in Human Services, Health Sciences, Spanish or Interpretation Studies preferred.
• 2+ years in a healthcare or customer service setting preferred.
• Valid government-issued photo ID.
• Certification in medical or community interpretation from a recognized accrediting body (e.g., CCHI, NCMI) in line with FLCH policy.
• Able to adapt communication style, collaborate across roles and solve problems in a fast-paced clinic environment.

Required skills

• Medical or community interpretation certification.
• Use of the electronic health record system.

What we offer

• Monday through Friday schedule, closed all major holidays.
• Medical, dental, vision and life insurance.
• Safe Harbor 3% 401k contribution.
• Robust PTO and education assistance.