Patient Financial Services Specialist

About the role

Raventra Health, a medical services company, is seeking a Patient Financial Services Specialist to manage patient‑facing financial operations. The role involves reviewing accounts, handling billing inquiries, coordinating payments, and resolving outstanding balances while collaborating with billing and revenue‑cycle teams.

Key responsibilities

• Review patient accounts, balances, payments, and billing information for accuracy.
• Respond to patient questions regarding statements, balances, payments, and insurance‑related charges.
• Assist patients with payment arrangements and available financial options.
• Research and resolve patient account discrepancies and billing issues.
• Process and document patient payments and account adjustments.
• Coordinate with billing and accounts receivable teams to resolve outstanding balances.
• Review insurance information and identify issues affecting patient responsibility.
• Maintain accurate documentation of patient financial interactions and escalate complex issues when needed.

Required profile

• Experience in patient financial services, medical billing, healthcare administration, or a related field.
• Understanding of healthcare billing, insurance, and patient responsibility.
• Strong attention to detail and account reconciliation skills.
• Excellent written and verbal communication abilities.
• Ability to handle sensitive financial and patient information professionally.
• Strong organizational and time‑management skills.
• Comfortable working with healthcare billing and practice management systems.
• Customer‑focused approach with strong interpersonal skills and ability to work independently in a remote environment.