Patient Engagement Specialist (Remote; Northeast or Florida preference)

About the role

The Patient Engagement Specialist is a frontline role responsible for connecting eligible members and referred patients to RightMove’s virtual musculoskeletal (MSK) care. This position serves as the first point of contact, handling outreach, education, eligibility verification, and scheduling of initial clinical evaluations. As an early‑stage startup, the specialist must be adaptable, patient‑focused, and eager to help build and refine processes while delivering an excellent patient experience.

Key responsibilities

• Conduct outbound phone outreach to eligible members and referred patients.
• Answer inbound calls and respond to patient questions about RightMove services.
• Educate patients on available care options and next steps.
• Verify eligibility and schedule initial clinical evaluations.
• Accurately document all patient interactions in CRM systems.
• Escalate or route complex issues to appropriate internal teams.
• Identify opportunities to improve workflows, outreach effectiveness, and patient experience.

Required profile

• High school diploma or GED (associate degree preferred).
• 1–3 years of experience in healthcare customer service, patient engagement, scheduling, or call‑center environments.
• Strong verbal communication skills and comfort with phone‑based outreach.
• Ability to explain healthcare services clearly and compassionately.
• Experience using CRM, scheduling, or documentation tools.
• Strong organization, attention to detail, and ability to multitask.