Patient Access Representative I (M-F 6a-2:30p)

About the role

The Patient Access Representative I works directly with patients by phone and in person, under direct supervision, to support front office operations in a hospital or hospital-based clinic. The position is part-time, Monday to Friday 6am to 2:30pm, and may require travel to on and off-campus locations. It follows a career ladder based on progressive responsibility and performance.

Key responsibilities

• Pre-register and register patients for scheduled and unscheduled services and inpatient or outpatient procedures
• Interview patients or their representatives to obtain or verify demographic and insurance information, using up-to-date technology such as carts, workstations and tablets
• Collect identification and insurance cards, document information in the registration system and deploy consent forms accurately and on time
• Initiate the advance directive process when applicable and keep patients informed of visit delays
• Verify insurance, coordinate patient data to determine financial obligations and collect co-pays, deductibles, self-pay deposits and balances
• Follow cash handling policy, obtain ABNs and non-covered notices, and release patient records as needed
• Monitor the patient work queue, schedule walk-in appointments and handle ACD call routing and RightFax registrations
• Provide patient-centered service following AIDET guidelines, greet and direct patients, and protect patient privacy in line with HIPAA

Required profile

• High school diploma or GED
• Preferred: 1 year to 3 years of customer service experience and 2 years in a clinical or medical office setting
• Knowledge of The Joint Commission, CMS, state and federal laws and hospital policies

What we offer

• PPO medical plan available day one at no cost for full-time employee-only coverage, with 100% coverage for preventive care
• Paid time off and paid parental leave benefit
• Retirement program through the Teacher Retirement System of Texas
• Tuition reimbursement and wellness programs
• Public Service Loan Forgiveness qualified employer