Passenger Service Supervisor - Virgin Contract

About the role

Swissport, a global leader in ground handling, cargo handling and passenger services, is hiring a Passenger Service Supervisor for its Las Vegas station under a Virgin contract. The supervisor leads, motivates and engages all staff so that customer experiences are delivered in line with Swissport procedures, policies and brand values. The expected pay rate is $22 per hour.

Key responsibilities

• Lead by example to deliver consistently great customer experiences at every touchpoint
• Take responsibility for quality, health, safety and environmental activities at the station, aiming to reduce employee injuries, aircraft and equipment damage
• Monitor and control overtime payments and use available resources to the optimum level
• Identify training needs and train, coach and mentor the team
• Create and maintain an open feedback culture by managing employee performance
• Resolve customer service challenges promptly and help negotiate with new customers
• Enforce the passenger service budget strictly
• Ensure compliance with all SOPs, policies, safety and security procedures and regulatory standards
• Contribute to change in the operational environment and spot new business opportunities

Required profile

• High school diploma or GED equivalent
• Relevant work experience and passion for customer service
• Leadership and people management skills
• Proven problem-solving and decision-making ability
• Planning and organizing skills
• Excellent written and verbal communication in the country's language
• Understanding of regulatory and recommended procedures for the airport environment

Required skills

• Computer literacy: Microsoft Word, Excel and PowerPoint
• Continuous improvement mindset

What we offer

• 401(k) retirement plan with company match
• Dental, health and life insurance
• Paid time off and paid holidays
• Tuition reimbursement