Part-Time Welcome Center Associate

About the role

The Town of Vail is seeking a friendly, outgoing individual to join its Welcome Center team on a part‑time, year‑round basis. As a Welcome Center Associate you will be the first point of contact for visitors, providing information about the resort, local businesses, and activities while delivering five‑star guest service.

Key responsibilities

• Greet guests, answer inquiries, and provide accurate information about lodging, dining, transportation, shopping, and day‑trip ideas.
• Maintain up‑to‑date displays of brochures, maps, visitor packets, and other resources.
• Track referrals and visitor numbers to generate reports.
• Uphold relationships with local businesses and stay informed about store hours and services.
• Ensure the Welcome Center remains clean, organized, and safe at all times.
• Represent the Vail community with a positive, welcoming attitude.

Required profile

• Previous experience delivering world‑class customer service.
• Strong communication skills with tact, discretion, and diplomacy.
• Ability to work flexible, on‑call schedules, including weekends.
• Enthusiasm for interacting with visitors from diverse backgrounds.

Required skills

What we offer

• Starting pay of $23.58 per hour.
• Year‑round, part‑time employment with a supportive, family‑like workplace culture.
• Opportunities to learn about Vail and contribute to the community’s tourism experience.