Part-Time Help Desk Technician

About the role

We are seeking part‑time Help Desk Technicians to join our Product Support team. You will provide remote technical assistance while our autonomous robots operate in hospitals, medical centers, and hotels, and you may travel onsite when required.

Key responsibilities

• Act as the first point of contact for customers via alerts, phone, email, or chat.
• Identify and verify issues through probing questions and active listening.
• Deliver quick technical assistance and remote troubleshooting using diagnostic techniques.
• Guide customers through equipment familiarisation, basic usage, and problem resolution.
• Escalate issues appropriately when onsite service is needed.
• Prioritise and manage multiple open tickets simultaneously.
• Document all actions and knowledge in the ticketing system.

Required profile

• Associate’s degree in an IT‑related field.
• Willingness and ability to troubleshoot, maintain, configure, and install both hardware and software.
• Professional presentation and strong communication skills.
• Readiness to travel for onsite field service.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Linux knowledge (a plus)
• Remote troubleshooting techniques
• Ticketing system usage