Part-Time Customer Experience Associate

About the role

Senbird Tea, a Japanese tea company owned by an Asian American family, is hiring a part-time Customer Experience Associate in New York. The role is a permanent part-time position with a structured 90-day review; after a successful review, a performance and compensation review happens at 6 months, with a defined pathway to a full-time role. You will be the face of the brand, connecting with customers in person and online.

Key responsibilities

• Tea Studio and customer experience (70%): greet and assist guests, serve tea drinks from the set menu, handle checkouts, phone calls and appointments, and support customers by email, phone and chat
• Share tea knowledge, keep the studio and retail area organized and well-stocked, restock teas and supplies, and monitor business profiles such as Google and Yelp
• Events, marketing and team support (30%): run tea tastings and pop-up events, help capture photos and videos for social media, support content creation and marketing materials, and help with calendar updates and studio prep

Required profile

• 1-2 years of experience in a customer-facing role (retail, hospitality, studio or admin)
• Confident preparing drinks, managing appointments and interacting with guests
• Clear communicator by email, phone and in person
• Comfortable working independently and in a small team, with strong organization and follow-up skills
• A sincere interest in Japanese tea and culture is highly valued

What we offer

• Pay of $18-20 per hour depending on experience
• Monthly tea allowance and a generous employee discount on teas and teaware
• Direct mentorship with the founders and a voice in a small, growing team