Order Entry Specialist

About the role

The Order Entry Specialist ensures accurate creation and processing of service and parts orders, supporting smooth workflow from initiation to completion. Working in a hybrid setting across several U.S. locations, you will use multiple ERP and CRM platforms to maintain data integrity and deliver a positive customer experience.

Key responsibilities

• Create and process orders in OneCRM, One4AL, OneService, ServiceNow and other systems until D365 migration.
• Cross‑verify order structure against purchase orders and approved quotes for 100% consistency.
• Validate documentation, scope codes, approvals, labor/service estimates and parts availability before entry.
• Ensure order structure aligns with billing, shipping, service and contract requirements.
• Confirm correct shipping instructions, logistics costs and warehouse codes for AMDC/DC orders.
• Validate ATS‑recommended parts or replacements for compliance and traceability.
• Maintain order data integrity and documentation backlog accuracy.
• Identify recurring upstream data issues and escalate to manager.

Required profile

• Associate’s degree in business administration or a related discipline.
• 2–4 years of experience in order processing, operations administration or ERP data management.
• Experience in administrative support, operations coordination, customer service or data management.
• Comfort working with ERP or business information systems.
• Strong organizational skills, attention to detail and problem‑solving ability.

Required skills

• OneCRM
• One4AL
• OneService
• ServiceNow
• D365
• ERP systems