Ops & Strategy Associate – NYC

About the role

ClaimSorted is looking for an Ops & Strategy Associate to join its fast‑growing claims team in New York. You will work at the intersection of claims operations and product development, turning operational bottlenecks into streamlined workflows that improve speed and customer experience.

Key responsibilities

• Act as a bridge between claims adjusters, operations, and product teams to ensure product decisions reflect real‑world handling needs.
• Identify inefficiencies by reviewing adjuster workflows, analyzing claims data, and gathering frontline feedback.
• Collaborate with product managers to design, test, and roll out process improvements and automation.
• Oversee implementation of new processes, ensuring adoption by the claims team.
• Track impact of changes using operational metrics, dashboards, and stakeholder feedback.

Required profile

• 2‑4+ years of experience in claims handling, TPA operations, or a closely related frontline insurance role.
• Strong process‑thinking ability: can map workflows, spot failure points, and differentiate core issues from symptoms.
• High ownership and comfort working in ambiguous, fast‑changing environments.
• Excellent written communication for diverse audiences (claims staff, leadership, product).
• Proven stakeholder management skills across cross‑functional teams.

Required skills

• Spreadsheet analysis (e.g., Excel or similar tools) for data interrogation and metric tracking.