Operations Manager – Retail Production & E-Commerce

About the role

Local Hoops is seeking an Operations Manager to lead its retail production and e‑commerce functions. The role will ensure that apparel collections move smoothly from design through manufacturing to the customer, while maintaining high standards of quality and efficiency.

Key responsibilities

• Manage the end‑to‑end production process for apparel and merchandise collections.
• Coordinate with domestic and international manufacturers to ensure quality, pricing, and delivery timelines.
• Track production schedules, resolve supply‑chain challenges, and manage purchase orders and vendor communications.
• Establish and maintain quality‑control standards.
• Oversee inventory forecasting, purchasing, replenishment planning, and stock‑level optimization.
• Coordinate with warehouses and fulfillment partners to ensure timely, accurate order fulfillment.
• Develop processes to minimize stockouts and excess inventory.
• Manage and optimize the Shopify storefront, including product listings, inventory synchronization, pricing, collections, and merchandising.
• Coordinate product launches, seasonal releases, and implement Shopify apps and operational integrations.
• Monitor website performance, customer experience, and operational KPIs.
• Create and maintain standard operating procedures, analyze performance, and recommend improvements.
• Build scalable systems, prepare weekly/monthly reporting, and collaborate with leadership on strategic initiatives.

Required profile

• 3+ years of operations management experience in apparel, fashion, retail, or consumer products.
• Strong experience with retail production and vendor management.
• Hands‑on Shopify experience, including inventory and order management.
• Knowledge of supply‑chain, fulfillment, and inventory planning.
• Advanced proficiency in Microsoft Excel and Google Sheets.
• Exceptional organizational and project‑management skills.
• Ability to manage multiple priorities in a fast‑paced entrepreneurial environment.

Required skills

• Shopify
• Microsoft Excel
• Google Sheets