Operations Manager – Product Sales Division

About the role

Riedel Communications Americas is looking for an experienced Operations Manager to lead regional operational activities across Order Management, Logistics, Purchasing and office operations. Reporting to the President, Americas, you will manage a team of six and ensure accurate order processing, inventory coordination and smooth domestic and international shipments.

Key responsibilities

• Lead, mentor and develop the Order Management and Logistics teams, fostering accountability and operational excellence.
• Oversee the full order lifecycle from entry and validation through delivery, invoicing and documentation.
• Manage domestic and international logistics, freight forwarding, carrier coordination and vendor relationships.
• Coordinate purchasing activities, maintain supplier and freight partner relationships.
• Ensure seamless daily office operations and communication between Sales, Service, Finance and HQ.
• Identify bottlenecks, implement continuous‑improvement initiatives and drive operational efficiency.
• Assist Finance and Controlling with purchase order management, cost analysis, invoice approvals and budget reconciliation.
• Develop, track and report on operational KPIs to align performance with corporate goals.

Required profile

• Strong communicator and problem‑solver with solid knowledge of operational finance, supply‑chain fundamentals and international trade.
• Proven ability to lead cross‑functional teams and represent regional operations in global initiatives.
• Detail‑oriented, capable of navigating complex processes while maintaining compliance.

Required skills

• Operational finance knowledge
• Supply‑chain and logistics expertise
• Understanding of international trade regulations