Operations Intern – Front Desk Volunteer (Unpaid)

About the role

The International Rescue Committee (IRC) is seeking an Operations Intern to support its front‑desk operations in the New York or New Jersey regional office. This unpaid volunteer position offers hands‑on experience with client intake, appointment scheduling, and administrative support in a fast‑paced humanitarian environment.

Key responsibilities

• Greet visitors, direct them to appropriate staff, and manage the reception desk.
• Assess client documentation to determine eligibility for IRC programs.
• Schedule appointments for eligible clients across all service lines.
• Answer and route incoming telephone calls on the main line.
• Provide clerical assistance to staff, including filing, data entry, and document preparation.
• Maintain confidentiality and adhere to IRC privacy policies.

Required profile

• Previous administrative or customer‑service experience preferred.
• Strong attention to detail and ability to meet deadlines.
• Cultural sensitivity and respect for diverse refugee backgrounds.
• Effective communication skills in English; additional language abilities are a plus.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.

What we offer

• Insight into refugee resettlement processes and IRC services.
• Development of communication and customer‑service skills in a multicultural setting.
• Opportunity to contribute to a leading international humanitarian organization.