Operations Coordinator

About the role

The Operations Coordinator supports daily campus operations at Georgetown University’s Capitol Campus, providing front‑line customer service and coordinating facilities, security, and guest services at the Level 1 reception desk located at 111 Massachusetts Ave.

Key responsibilities

• Serve as the primary point of contact for staff, students, faculty, and visitors at the reception desk.
• Coordinate guest services, security protocols, and facilities support in collaboration with the Operations Team and GUPD.
• Communicate with facility vendors, housekeeping staff, and other service providers to ensure smooth campus operations.
• Maintain up‑to‑date knowledge of all programming and daily activities on the Capitol Campus.
• Assist with light manual labor and basic facilities maintenance tasks as needed.
• Support transparent transitions for external guests and students across all shifts.

Required profile

• Excellent in‑person customer service and communication skills.
• Strong understanding of campus programming, daily operations, and security procedures.
• Ability to work collaboratively with a diverse team of Operations Coordinators, senior leadership, and university police.
• Flexibility to work various shifts and handle occasional manual tasks.

Required skills