Operations Analyst, Credentialing

About the role

As an Operations Analyst you will work closely with your team lead to manage day‑to‑day processing of provider credentials, licenses and payer enrollment applications. You will collaborate across multiple teams to ensure smooth operations. This is a fully remote position.

Key responsibilities

• Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States
• Complete applications for provider credential, licensure or payer enrollment on behalf of Certify customers
• Validate and authenticate information updated on the credentialing, licensing platform and ensure 100% accuracy
• Interact with providers and clients over email whenever additional information may be required
• Assist with monitoring or new client implementation projects as needed
• Summarize research findings and draft clear guideline documents for Certify customers
• Assist with other ad‑hoc projects as needed

Required profile

• Fluency in English
• Experience in Credentialing (required)
• Bachelor's degree or equivalent work experience
• Ability to conduct large volumes of research, particularly via Google
• Strong attention to detail
• Proficiency with Microsoft Office and Google applications
• Excellent written and verbal communication skills
• Ability to meet deadlines and work under pressure

What we offer

• 100% coverage of health, dental, and vision insurance premiums for employees
• Unlimited PTO with at least two weeks off each year
• Equal‑opportunity employer fostering an inclusive environment
• Commitment to pay transparency and open compensation conversations