Operational Intelligence Analyst (AI & Analytics)

About the role

The Operational Intelligence Analyst (AI & Analytics) sits at the intersection of data science, platform monitoring, and customer experience. You will turn complex product usage data into real‑time insights, alerts, and proactive actions that protect revenue and improve platform health.

Key responsibilities

• Analyze large‑scale usage datasets using SQL and data‑science methods to uncover trends, patterns, and anomalies.
• Design, develop, and deploy AI models that automatically dashboard active usage and flag abnormal patterns in real time.
• Build and maintain operational alerts, interactive dashboards, and visualisations with Databricks, Elastic AI, Kibana, and PowerBI.
• Create data profiles to generate timely, actionable analytics supporting rapid business decisions.
• Partner with operations teams to define and refine early‑escalation workflows for customers experiencing platform issues.
• Continuously monitor platform health metrics, perform root‑cause analysis on usage anomalies, and recommend data‑driven improvements.
• Document analytics processes, model logic, and dashboard architectures for knowledge sharing and maintainability.

Required profile

• Proven experience analysing large datasets and translating findings into actionable insights.
• Ability to design, develop, and operationalise AI‑driven monitoring solutions.
• Strong analytical mindset with a focus on early issue detection and rapid response.
• Experience collaborating with cross‑functional technology, operations, and product teams.
• Excellent documentation skills to ensure long‑term platform maintainability.

Required skills

• SQL
• Databricks
• Elastic AI
• Kibana
• PowerBI