Onboarding Consultant II – Retail

About the role

Toast is looking for an Onboarding Consultant II to join its growing Retail team. In this customer‑focused position you will act as the primary relationship manager from purchase through the first 30 days of product usage, ensuring a smooth, high‑quality implementation of the Toast POS system for retail businesses.

Key responsibilities

• Lead remote onboarding engagements for 45+ retail accounts, guiding customers through Go‑Live and post‑implementation phases.
• Conduct remote site assessments to identify networking requirements and communicate findings to internal project teams.
• Develop and execute onboarding plans, training retail staff on POS configuration, labor, inventory and guest‑relationship management.
• Document installations, track deviations from best practices, and provide ongoing remote support during the first month of usage.
• Collaborate with an Onboarding Manager to meet monthly activation targets while prioritizing customer needs.

Required profile

• 4+ years of experience in customer‑facing roles such as retail store management.
• 1+ year of project‑management or implementation experience working with cross‑functional teams.
• Proven ability to work independently in a fast‑changing environment and manage multiple priorities.

Required skills

• Proficiency with Salesforce.
• Experience using Asana for project tracking.
• Strong command of Google Workspace tools.