Office Experience Lead (Receptionist)

About the role

The Office Experience Lead serves as the primary point of contact for visitors, employees, and callers, creating a welcoming and professional environment. This temporary position supports day‑to‑day office operations and helps foster a positive workplace culture within a New York‑based non‑profit organization.

Key responsibilities

• Act as the first point of contact for all visitors and callers, delivering a warm and professional experience.
• Manage visitor processes, including appointment confirmations, building access instructions, security registration, and tracking.
• Oversee front‑desk duties such as phone coverage, mail and package handling, office supply inventory, and shared workspace upkeep.
• Plan and support employee engagement initiatives, onboarding experiences, meetings, trainings, and office events that enhance culture and morale.
• Liaise with building management and internal support teams to resolve facilities, service, security, and workplace‑related requests.

Required profile

• High school diploma or equivalent; additional administrative or office support experience preferred.
• Experience in reception, office administration, customer service, hospitality, or workplace operations.
• Strong communication, organizational, multitasking, and customer‑service abilities.
• Ability to thrive in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Teams.

What we offer

• Compensation ranging from $23 to $26 per hour, based on experience and qualifications.