Office Coordinator, OBGYN

About the role

This full-time day-shift position is responsible for office coordination, customer service and revenue cycle functions that keep the practice running smoothly. It plays a key role in the front-end revenue cycle and has a direct impact on the patient experience, requiring a strong focus on patient satisfaction and the ability to multi-task.

Key responsibilities

• Register patients in the Practice Management Information System (PMIS), verify demographic and insurance information and review eligibility responses
• Present patients with the right paperwork and triage incoming calls, taking messages and checking voicemail
• Monitor the reception area, keep patients informed of schedule changes and keep the waiting area tidy
• Schedule appointments, surgeries, procedures and tests, and follow up on outstanding balances, co-pays and deductibles
• Ensure services are authorized and referrals are active, and support programs such as EHR Meaningful Use and PQRS
• May help enter and reconcile physician billing charges, and respond to requests from the central billing office

Required profile

• High school diploma or GED required
• At least one year of medical office experience preferred
• Multispecialty office experience and customer service experience preferred
• Ability to sit most of the day, lift up to 10 lbs, and to multi-task and communicate with a multidisciplinary team

Required skills

• Experience with Microsoft Office programs preferred
• Practice management information system and electronic health record (EHR) use