Office Associate (Admin & Customer Service)

About the role

The Office Associate supports the operations management team by handling administrative tasks, customer service inquiries, and day‑to‑day office logistics. This position serves as the first point of contact for customers and ensures the office environment remains professional and functional.

Key responsibilities

• Answer phones, distribute mail, and manage email communications.
• Resolve customer service calls and requests; escalate when necessary.
• Activate/deactivate access cards, order keys, and maintain a vendor sign‑in/out log.
• Keep the management office presentable and stocked with supplies, including printers and copiers.
• Maintain nightly security pass‑down logs, janitorial logs, and general filing (electronic or paper).
• Create and distribute notices, communications, and conference‑center bookings.
• Support move‑ins, move‑outs, and vacant‑suite marketing materials.
• Update databases, spreadsheets, and directories.
• Assist with accounts payable/receivable and employee onboarding logistics.
• Coordinate with service providers to ensure timely, high‑quality work.

Required profile

• Bachelor's degree preferred.
• Professional appearance and business writing capability.
• Organized, self‑motivated, and able to stay calm in emergencies.
• Strong multitasking ability in a fast‑paced environment.
• Punctual, dependable work ethic with 0‑2 years of relevant experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Detail‑oriented and able to prioritize tasks.
• Customer‑service focused.
• Valid California driver’s license if location requires vehicle operation.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Competitive base pay range of $26.54‑$34.52.
• Full‑time employees receive a benefits package.