Office Assistant 2 – Keyboarding (NY HELPS)

About the role

The Office Assistant 2 Keyboarding position supports the New York Department of State by handling a high volume of correspondence, data entry, and document processing. This role is part of the NY HELPS program, offering a pathway to competitive civil service status.

Key responsibilities

• Review, prepare, and process State Notices and Further State Notices.
• Review, process, and reject Trademark/Service Mark applications.
• Handle daily correspondence such as winners lists, registrations, notice filings, and rejection letters.
• Assist customers in person at the Customer Service Desk and via telephone.
• Scan, index, and file various documents.
• Perform supervisory duties, including monitoring staff performance and directing workflow.

Required profile

• At least one year of clerical experience focused on keyboarding, data entry, or similar tasks.
• Eligibility for a 55B/C appointment or placement on an appropriate civil service list.
• Ability to work under the NY HELPS non‑competitive appointment guidelines.
• Commitment to equal opportunity principles and diversity.

Required skills

• Keyboarding
• Data entry
• Scanning
• Document indexing

What we offer

• Opportunity to transition to competitive civil service status.
• Professional development within a state agency.
• Inclusive workplace that values diversity.