Office Administrator (Agent Experience Coordinator)

About the role

As the first point of contact for clients entering a Compass office, you will ensure the space runs smoothly and reflects the company’s standards. You will support agents and visitors with technology, marketing materials, and everyday office needs while fostering a welcoming environment.

Key responsibilities

• Welcome guests, manage mail, and set up in‑office events.
• Maintain office appearance, organize supplies, and report facilities issues.
• Provide 1:1 support for Compass technology and related services.
• Create basic marketing collateral from templates and liaise with marketing specialists for complex requests.
• Answer questions and troubleshoot technology, devices, conference‑room hardware, and enterprise systems.
• Assist with ad‑hoc administrative tasks such as sales meeting preparation, data entry, and office communications.
• Promote a positive office culture and encourage agent interaction.

Required profile

• 1‑2 years experience in customer service, office management, hospitality, or operations.
• Previous exposure to real‑estate environments is a plus.
• Strong listening, empathy, and problem‑solving abilities.
• Excellent verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Ability to work onsite during standard business hours and lift up to 25 lb.

Required skills

• Zendesk
• Salesforce
• Confluence

What we offer

• Participation in incentive programs that may include cash, equity, or other rewards.