NICE Engineer

About the role

The NICE Engineer will design, develop, and maintain data integration and automation solutions for contact‑center environments. Working closely with architecture, analytics, and business teams, you will ensure that data pipelines, APIs, and reporting tools meet performance, security, and scalability requirements.

Key responsibilities

• Extract, transform, and analyze data from SQL databases and other structured or unstructured sources.
• Develop automated workflows and data pipelines using Python, Java, and PowerShell.
• Build, integrate, and maintain RESTful and SOAP API connections for data ingestion and operational processes.
• Perform data cleansing, merging, and manipulation across multiple datasets for analytics and reporting.
• Create dashboards and visualizations with Excel, Tableau, Power BI, or equivalent tools.
• Collaborate with cross‑functional teams to define requirements and deliver scalable solutions.
• Contribute to technical documentation, code repositories, and operational runbooks.
• Lead solution design discussions, conduct proof‑of‑concepts, and ensure non‑functional requirements such as security and reliability are met.

Required profile

• Strong analytical mindset with experience handling large, complex data sets.
• Proven ability to work across business and technology teams to translate requirements into technical solutions.
• Experience documenting designs, creating runbooks, and supporting operational hand‑over.
• Ability to evaluate emerging business needs and adapt integrations accordingly.

Required skills

• Genesys Cloud
• NICE Call Recording
• Nexidia Interaction Analytics
• NICE/IEX Workforce Management
• APA
• Robotic Automation
• Symon / Korkyt Wallboard technology
• SQL
• Python
• Java
• PowerShell
• RESTful API
• SOAP API
• Excel
• Tableau
• Power BI