New Product (NPI) Instructor III - Semiconductor Equipment Training

About the role

Applied Materials is hiring a New Product (NPI) instructor in Billerica, MA, for its AGS Training Services NEXX program. The role combines technical instructor and technical expert duties on existing and new semiconductor equipment, embedded in the Billerica business unit. It covers learning new PLC/NPI products (chambers, mainframes and tools), gaining experience on startup and sustaining production tasks, and delivering initial classroom and hands-on training. After the tool moves to volume production, the volume instructor takes over training ownership.

Key responsibilities

• Time split roughly: 45% learning the new tool and building course materials, 35% delivering training or coordinating factory on-the-job training, 20% other activities.
• Assess training needs, maintain product technical knowledge, update courses and share new information with training and business unit staff.
• Manage multiple projects, direct project teams and represent AGS TS at divisional meetings, conferences and industry task forces.
• Research and test systems, develop customized training materials, train others in Instructional System Design, and correct procedural issues.
• Lead NPI training development projects, write hardware training guides using PowerPoint and Word, and certify others.
• Ensure training systems are safe, follow preventive maintenance and troubleshooting, and present training in-house and at customer sites, including off-shift and weekend sessions.
• Mentor junior instructors, coach them and resolve customer satisfaction issues.
• Support marketing in building customer relationships and identify future training opportunities.

Required profile

• Bachelor's degree in engineering, education or training, plus 4 years of professional semiconductor equipment experience; or 6 years of experience if no bachelor's degree.
• Desirable: 2 years of experience in education, performance-based training or training delivery to external customers, and preferred: nationally recognized Instructional Design certification or 2 years of curriculum development experience.
• Tool-specific experience: P500, Stratus and Apollo.
• Domestic and international travel up to 40%, relocation eligible.

Required skills

• Semiconductor equipment: operations, preventive and corrective maintenance, alignments, calibrations and system-level troubleshooting of analog/digital electronics.
• Microsoft Office and MS Windows; knowledge of computer networking a plus.
• Preferred: e-learning, videography and photography experience.

What we offer

• Salary of $84,000 to $115,500.
• Comprehensive benefits package, with possible bonus and stock award program eligibility.