Motor and Condenser Control Field Support Technician

About the role

ABB is looking for a customer-focused Technical Field Support Technician to support Motor Control Panels (MCP) and Condenser Control Panels (CCP) systems across North America and internationally. The role reports to the Principal Engineer and is hybrid, with roughly 50% remote support and 50% on-site work. It covers commissioning, troubleshooting, diagnostics, maintenance and customer training.

Key responsibilities

• Provide remote and on-site technical support for MCP and CCP systems, including fault diagnosis, troubleshooting, commissioning and corrective maintenance.
• Carry out startup, commissioning, maintenance and service interventions at customer sites, analysing operational data and system events to find root causes.
• Support customers and field service teams by phone, remote access and digital collaboration tools during critical events and escalations.
• Work with engineering, project management and field service teams to resolve complex technical issues.
• Create and maintain technical documentation, service reports, troubleshooting guides and knowledge-base content, and deliver customer training on system operation and maintenance.
• Uphold ABB Health, Safety and Environmental standards and handle administrative tasks such as service documentation, expense reporting and timekeeping.

Required profile

• Associate's degree in a technical field with 5 years of relevant experience; a bachelor's degree in engineering or a related technical field is preferred.
• Proven experience troubleshooting, commissioning, maintaining or supporting industrial electrical, automation, power conversion or power generation systems.
• Demonstrated remote technical support and customer-facing experience with strong communication skills.
• Valid driver's licence, willingness to travel about 50%, and work authorization to work for ABB in the US.

Required skills

• Deep knowledge of MCP, power electronics, control systems, PLCs and HMI platforms; synchronous condenser and CCP commissioning experience is a plus.
• Ability to read electrical schematics, wiring diagrams, assembly drawings and technical manuals.
• Strong analytical and troubleshooting skills, and knowledge of electrical safety standards and HSE practices.

What we offer

• Health, dental, vision, life insurance and disability coverage, plus supplemental benefits and paid parental leave.
• 401k savings plan with company contributions and an employee stock acquisition plan.
• 11 paid holidays and vacation based on years of service.