Mid-Market Account Director - Talent Solutions

About the role

LinkedIn is seeking a Mid-Market Account Director for its Talent Solutions portfolio. In this hybrid role you will act as a trusted adviser to mid-market customers, helping them adopt LinkedIn’s Talent and Learning solutions to drive business outcomes. You will combine strategic selling with a deep focus on customer success and growth.

Key responsibilities

• Research customers’ businesses and prepare insightful questions ahead of meetings.
• Ask layered, open-ended questions to uncover objectives and challenges beyond surface level.
• Build relationships with multiple stakeholders across the customer organization, both vertically and horizontally.
• Adapt communication style and content to suit different audiences.
• Lead with solutions rather than products, aligning recommendations with customer goals.
• Sell with integrity and act as the customer’s internal advocate.
• Use data and insights to support investment recommendations and overcome objections.
• Mitigate churn risk through a customer-centric approach and continuous value confirmation.
• Identify growth opportunities and drive expanded adoption of Talent Solutions.
• Map key stakeholders, assess relationship strength, and develop outreach strategies.
• Collaborate with cross-functional teams to ensure joint accountability for outcomes.

Required profile

• Proven experience engaging mid-market accounts and influencing senior stakeholders.
• Strong commercial acumen with the ability to craft and negotiate agreements.
• Data-driven mindset, comfortable using insights to shape recommendations.
• Customer-focused attitude, committed to delivering measurable ROI.
• Excellent communication skills, able to tailor messaging to diverse audiences.
• Ability to work collaboratively across internal teams to achieve shared goals.

Required skills