Member Service Support Specialist
nationsbenefits
Job description
About the role
The Member Service Support Specialist joins NationsBenefits to manage hearing aid order processing, document handling, and customer communications. The role requires independent work, quick learning, and efficient problem‑solving in a fast‑paced environment.
Key responsibilities
- Receive and accurately enter a high volume of hearing aid orders daily.
- Analyze orders for completeness, flag incomplete submissions, and follow protocol to gather missing information.
- Maintain call volume satisfaction while providing clear answers to a wide variety of questions.
- Retrieve, sort, track, and file documents; process delivery receipts and purchase agreements.
- Educate providers on NationsHearing processes and safeguard personal and health information.
Required profile
- High School Diploma or equivalent with at least 1 year of order or data‑entry experience.
- Strong organizational, time‑management, and problem‑solving abilities.
- Ability to work independently, make decisions, and recognize when to seek assistance.
- Excellent written and oral communication skills.
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Published 4 weeks ago
Expires 4 weeks from now
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