Medical Office Scheduler (Remote) - Full-Time

About the Position

Join a leading orthopedic practice as a Medical Office Scheduler, where you will play a pivotal role in ensuring seamless patient care and operational efficiency. As the first point of contact, you will bridge the gap between patients, providers, and insurance companies in a dynamic, remote environment.

Main Missions

• Act as the primary point of contact for patients and healthcare providers, delivering exceptional customer service via telephone.
• Coordinate and manage complex appointment scheduling to optimize clinic workflows.
• Perform comprehensive insurance verification, including confirming eligibility and collecting accurate demographic information.
• Manage medical referrals and ensure all necessary prior authorizations are secured before appointments.
• Maintain and update precise patient records within the medical database to ensure data integrity.
• Provide essential administrative support to busy clinical teams to maintain high standards of care.

Profile Required

• Proven experience in medical scheduling, front office administration, or a similar healthcare role.
• Strong ability to multitask in a fast-paced, high-volume medical environment.
• Excellent verbal and written communication skills with a professional telephone etiquette.
• High level of attention to detail, particularly regarding insurance data and patient information.
• Ability to work independently and efficiently in a fully remote setting.

Required Skills

• Medical Scheduling & Coordination
• Insurance Verification & Eligibility
• Patient Record Management (EMR/EHR)
• Healthcare Administration
• Customer Service Excellence