Manager, Client Services

About the role

The Manager, Client Services will support Greystar’s growth strategy by leading client satisfaction initiatives, coordinating communication, and assisting new business development across the Southeast region.

Key responsibilities

• Maintain ongoing relationships with existing clients, communicate regularly, gather feedback, and address complaints and requests promptly.
• Contribute to setting annual goals for the client services team.
• Monitor market trends, prepare detailed reports for senior management, and recommend actions to protect and grow client relationships.
• Develop and distribute communication materials, brochures, and promotional literature to current and prospective clients.
• Lead or participate in due‑diligence assignments and act as liaison with brokers for new fee‑management opportunities.
• Track client satisfaction through surveys, analyze results, identify themes, and propose innovative, cost‑effective improvements.

Required profile

• Proven experience in client services or account management, preferably in real estate or related sectors.
• Strong analytical abilities to interpret market data and client feedback.
• Excellent communication and interpersonal skills with a customer‑focused mindset.
• Ability to work independently and travel throughout the Southeast as needed.
• Experience in preparing reports and presentations for senior leadership.

Required skills