Maintenance Coordinator

About the role

The Maintenance Coordinator is the primary point of contact for daily repair requests and maintenance workflow across GoldenWest's residential properties. Working within standard office hours, the coordinator ensures timely, cost‑effective repairs while maintaining high client satisfaction.

Key responsibilities

• Receive, document, and schedule work orders in AppFolio, coordinating with the maintenance team, portfolio managers, and vendors.
• Communicate updates to tenants and owners, follow up on vendor actions, and ensure work orders are completed on time.
• Oversee pricing, quality of workmanship, and proper billing, including tenant charges for damages.
• Assist in after‑hours emergency repair rotation and support the Maintenance Manager with KPI tracking.

Required profile

• Minimum 2 years of experience in a similar maintenance coordination role.
• Strong leadership, critical‑thinking, and analytical abilities.
• Excellent verbal and written communication skills with a customer‑service orientation.
• Ability to multitask, manage multiple projects, and work independently.

Required skills

• Proficiency with AppFolio work‑order management.
• Computer and internet access for documentation and communication.